Return Policy
Last updated: November 12, 2026
Our 30-Day Happy Paws Guarantee
We want you and your dog to love your order. If something isn't right, you can return most items within 30 days of delivery for a refund or exchange.
What can be returned
- Items must be unused, unwashed and in their original packaging, with any tags attached.
- Items should be free of pet hair, chew marks, odors or damage caused after delivery.
Items we can't accept for return
- Costumes and clothing that have been worn (please try them on your pet briefly, indoors, with tags attached).
- Snuffle mats, toys and beds that have been used, chewed or washed.
- Gift cards and items bought on final sale.
Damaged, defective or wrong items are always covered. See below.
Damaged, defective or wrong items
If your order arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, your choice. In most cases you won't need to send the item back.
30-day product warranty
Our LED collars, harnesses and leashes are covered against manufacturing defects (for example, lights that stop working or a broken buckle) for 30 days from delivery. Normal wear, chewing, water damage beyond the stated rating, and lost parts are not covered. Batteries are not covered once used.
How to start a return
- Email wooffinora@gmail.com with your order number and the item(s) you'd like to return.
- We'll reply within 1–2 business days with the return address and instructions.
- Please don't send items back without contacting us first. Packages sent to us without approval can't be accepted.
Return shipping costs
- Damaged, defective or wrong item: we cover all costs.
- Change of mind or wrong size: the customer pays return shipping. Original shipping charges are not refunded.
We recommend using a tracked shipping service. We can't be responsible for return packages lost in transit.
Exchanges
Need a different size or color? Email us and we'll help you swap it. The fastest way is to place a new order for the item you want and return the original for a refund.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Cancellations
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be processing. Contact us and we'll do our best, or you can return it once it arrives.
EU and UK customers
If you live in the European Union or United Kingdom, you have the right to cancel your order within 14 days of receiving it for any reason. Contact us to cancel, then return the goods within 14 days. We'll refund the product price and standard delivery cost within 14 days of receiving the goods (or proof you sent them back).
This policy does not limit any rights you have under consumer protection laws where you live.
Contact
Questions? Email wooffinora@gmail.com. We reply within 24–48 hours.