Shipping Policy
Last updated: November 12, 2026
Delivery times at a glance
Stage |
Estimated time |
|---|---|
Order processing |
1–2 business days |
Delivery after dispatch |
7–12 business days |
Total, order to doorstep |
8–14 business days |
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guarantees. Remote areas, customs checks, weather and peak holiday periods can add extra time.
Order processing
Orders are processed and dispatched within 1–2 business days. Orders placed after 2:00 PM (ET), on weekends or on holidays begin processing the next business day. During sales events, processing may take slightly longer. We'll email you if there's a delay.
Holiday orders
Ordering a gift? Please allow the full 14 business days. Holiday carrier volumes can add a few extra days, so we recommend ordering early.
Shipping costs
We offer free standard shipping. The final shipping cost (if any) is always shown at checkout before you pay.
Order tracking
Every order includes a tracking number, emailed to you as soon as it ships. You can also use our Track Order page. Tracking can take 2–3 business days to show updates after dispatch. If it hasn't updated after 5 business days, contact us.
Multiple packages
Orders with several items may ship in separate packages, each with its own tracking number, and may arrive on different days. You won't be charged extra for split packages.
Customs, duties and taxes (international orders)
Orders shipped outside the United States may be subject to import duties, taxes or customs fees set by the destination country. If these are collected at checkout, you won't pay them on delivery. If they aren't, they are the customer's responsibility. If a package is refused and returned because these fees weren't paid, we can refund the product price but not the original shipping cost.
Incorrect addresses
Please double-check your address at checkout. If you spot a mistake, contact us within 12 hours of ordering and we'll update it before dispatch. We aren't responsible for orders shipped to an incorrect or incomplete address entered by the customer.
Lost, delayed or damaged packages
If your order hasn't arrived within 20 business days of dispatch, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll send a free replacement or give you a full refund.
If your item arrives damaged, email us within 7 days of delivery with your order number and photos. We'll arrange a replacement or refund. See our Return Policy for details.
Contact
Questions about your order or shipping? Email wooffinora@gmail.com. We reply within 24–48 hours.